In 2021, U.S. return delivery costs amounted to $731 billion and is expected to reach $1.200 by 2025 due to pandemic Seeing return rates hover at around 20% has become the norm for many e-commerce retailers, with return spiking to 30% or more during holiday seasons.
Return management is a process in retail and e-commerce that involves interfacing with customers who wish to return a product, and then collecting, organizing, and restocking inventory that has been returned or exchanged. A return management process is part customer support, part logistics, and part inventory management.
When The product returned by customer The first option is to replace the product for you The second option is to send the product directly to you. A third option is to destroy an unusable product You can also request the donation of the product.